Privacy Policy

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Last updated: 5 June 2026

Greater Western Landscapes Pty Ltd ABN 84 642 654 591 trading as DIY Pool Kits Australia (DIY Pool Kits Australia, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request a quote, purchase products or services, interact with us online, or otherwise deal with us.

Our website is: www.diypoolkits.com.au

You can contact us about privacy matters using the details below:

Email: support@diypoolkits.com.au
Phone: +61 421 658 813

This Privacy Policy applies to personal information we collect from or about:

• website visitors;
• people who make enquiries or request quotes;
• customers and prospective customers;
• suppliers, contractors, installers and service providers;
• people who interact with us by phone, email, SMS, social media, online form or other communication channels; and
• any other person who provides personal information to us.

Where the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), or any other applicable law applies to us, we will comply with those legal requirements.

The personal information we collect depends on how you interact with us. It may include:

• your name;
• email address;
• phone number;
• postal address, property address or installation address;
• suburb, state and postcode;
• information about your property, site, access, installation requirements or pool preferences;
• photos, videos or other information you provide about your property or proposed installation site;
• quote, order, invoice, payment and delivery information;
• records of communications with you, including emails, phone calls, SMS messages, online enquiries and social media messages;
• marketing preferences;
• information you provide through website forms, quote forms, lead forms, surveys or similar tools;
• technical information such as IP address, device type, browser type, operating system, referring website, pages viewed and website usage information; and
• any other information you choose to provide to us.

We do not generally seek to collect sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs or similar information. Please do not provide sensitive information to us unless we specifically request it and it is reasonably necessary for us to deal with you.

If you send us photos, videos or other visual material of your property or proposed installation site, or allow those materials to be taken for us, we will treat this as your consent for us to collect and use those materials for operational purposes related to your enquiry, quote, order, delivery, installation planning, contractor coordination, customer support, warranty support or related services, unless you tell us otherwise.

Please avoid including people, children, neighbouring properties, vehicle registration plates, personal documents or other unnecessary personal information in any photos or videos you provide.

We will not intentionally use identifiable photos or videos of your property for public marketing purposes without your consent or unless the material has been appropriately de-identified.

We may collect personal information:

• directly from you when you contact us, request a quote, place an order, complete a form, make a payment, send us photos or otherwise communicate with us;
• through our website, including website forms, quote forms, enquiry forms, cookies, pixels, analytics tools and similar technologies;
• through phone, email, SMS, social media, messaging platforms and other communication channels;
• through advertising, lead generation, remarketing, analytics or customer relationship tools we use from time to time;
• from suppliers, installers, contractors, freight providers or other service providers involved in responding to your enquiry or supplying products or services to you;
• from publicly available sources; and
• from third parties where you have authorised the disclosure or where it is otherwise permitted by law.

We collect and use personal information for purposes including:

• responding to enquiries;
• preparing quotes and recommendations;
• assessing your property, site, access and installation requirements;
• supplying pool kits, products and related services;
• arranging delivery, freight, installation support, contractor involvement or supplier coordination;
• processing orders, payments, invoices and refunds;
• providing customer service, technical support and warranty support;
• maintaining business records;
• communicating with you about your enquiry, quote, order or account;
• sending marketing communications where you have consented or where otherwise permitted by law;
• improving our website, advertising, products, services and customer experience;
• measuring website, advertising and business performance;
• protecting our business, systems, customers and legal rights;
• complying with legal, tax, accounting, insurance, regulatory and other obligations; and
• any other purpose you consent to or that is permitted by law.

We may send you marketing emails, SMS messages or other communications about our products, services, offers, updates or related information where you have consented to receive them or where we are otherwise permitted by law to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message, replying “STOP” where that option is available, or contacting us at:

Email: support@diypoolkits.com.au
Phone: +61 421 658 813

We may still send you non-marketing communications, such as messages about quotes, orders, deliveries, installations, invoices, safety, warranty matters or customer service.

Our website may use cookies, pixels, tags, analytics tools, advertising tools, remarketing tools and similar technologies from time to time.

These technologies may help us:

• operate and improve our website;
• understand how visitors use our website;
• measure advertising and marketing performance;
• remember preferences;
• improve user experience;
• show relevant advertising;
• understand enquiries, conversions and customer journeys; and
• protect the website from misuse or security risks.

We may use third-party providers for website hosting, analytics, advertising, lead generation, customer relationship management, email marketing, SMS marketing, payment processing and similar business purposes. These providers may collect or receive information through our website or systems in accordance with their own privacy practices and our arrangements with them.

You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• pool manufacturers, suppliers and product providers;
• installers, contractors, consultants and service providers;
• freight, logistics and delivery providers;
• website, hosting, IT, cloud storage, data backup and security providers;
• customer relationship management, email, SMS, marketing, advertising and analytics providers;
• payment processors, banks and financial institutions;
• accounting, bookkeeping, tax, legal, insurance and professional advisers;
• debt collection or dispute resolution providers, where necessary;
• government agencies, regulators, law enforcement bodies or courts where required or permitted by law;
• prospective purchasers or advisers in connection with a business sale, restructure or similar transaction; and
• any other person or organisation you authorise us to disclose information to.

We do not sell personal information to third parties.

Some of the service providers we use may store, process or access information in Australia or overseas. This may include providers of cloud storage, website hosting, analytics, advertising, CRM, email, SMS, accounting, payment processing, technical support or other business systems.

The countries in which information may be stored, processed or accessed may vary depending on the providers we use from time to time. These may include countries such as the United States, countries in the European Economic Area, the United Kingdom, Singapore, New Zealand or other locations where our service providers or their subcontractors operate.

Where we disclose personal information to an overseas recipient and Australian privacy law applies to that disclosure, we will take reasonable steps to ensure the information is handled appropriately.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

The steps we take may include:

• using password-protected systems;
• limiting access to personal information to people who need it for business purposes;
• using reputable service providers;
• using secure cloud-based systems and backups where appropriate;
• maintaining internal processes for handling customer information;
• taking reasonable steps to ensure contractors and service providers handle information appropriately; and
• reviewing our practices from time to time.

No method of transmission or storage is completely secure. If you send information to us over the internet, you do so at your own risk.

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, provide quotes, supply products and services, provide support, maintain business records, meet legal, accounting, tax, insurance and warranty obligations, resolve disputes and protect our legal rights.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to keep it.

You may contact us to request access to, or correction of, personal information we hold about you.

Please contact us using the details below:

Email: support@diypoolkits.com.au
Phone: +61 421 658 813

We may need to verify your identity before providing access or making corrections. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where it is reasonable to do so.

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Email: support@diypoolkits.com.au
Phone: +61 421 658 813

Please provide enough detail for us to understand your concern. We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response and Australian privacy law applies, you may be able to contact the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

Our website, emails, social media pages or advertisements may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites or services.

You should review the privacy policy of any third-party website or service before providing personal information to them.

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date it is published, unless otherwise stated.

You should check this page periodically to ensure you are aware of the current version.